pioneers – David South Consulting

Floating Bank Floats New Dreams for Brazilian Middle Class

By David South, Development Challenges, South-South Solutions

Brazil’s booming economy has seen a dramatic increase in the size of its middle class. More and more people have been lifted out of poverty as a growing, stable economy overcomes years of political and economic instability. In 2010, Brazil’s economy grew by a record 7.5 percent, surpassing a previous peak in 1986 (Brazilian Institute of Geography and Statistics) (IBGE) (www.ibge.gov.br/english). The country’s gross domestic product (GDP) reached 3.67 trillion reais (US $2.21 trillion) in 2010, making it Latin America’s largest economy.

This strong growth is being fuelled by growing domestic demand in Brazil.

One key component in building personal wealth is the ability to save and bank. It is common across the global South for the poor and lower middle classes to be ignored by traditional banking services.

Freezing large numbers of people out of banking services is a double problem. Individuals are being denied a safe way to store and grow wealth and borrow to improve their economic situation, and the wider economy suffers because many millions are left out of the mainstream economy and can neither consume high-value products nor use services beyond those that meet the basic needs of daily survival.

This leaves many economies experiencing what can be described as a whirlpool effect: wealth spiralling around small clusters of people – for example those with privileged access to natural resources – but failing to spread across the whole of society. This has the effect of discounting the contribution made by the majority of a nation’s people. That majority is a market that needs tending to, not ignoring, as pioneers like the late C.K. Prahalad (http://en.wikipedia.org/wiki/C._K._Prahalad) have shown.

In Brazil, one major bank has woken up to this fact and is pioneering services for millions of the nation’s “unbanked” (http://en.wikipedia.org/wiki/Unbanked). Even wealthy countries like the United States have large numbers of unbanked people, often those living paycheck to paycheck and with little or no savings. In the US in 2009, 7.7 percent of the population fell into this category (Federal Deposit Insurance Corporation) (FDIC).

Banco Bradesco SA (www.bradesco.com.br) has pioneered reaching the poor and marginalised by opening branches in long-neglected places like the impoverished and crime-ridden shanty town favelas (http://en.wikipedia.org/wiki/Favela) that surround major cities like Rio de Janeiro and Sao Paulo. It is creating a path other businesses can follow.

“Every bank will care about these people eventually,” Odair Rebelato, the executive heading Bradesco’s retail banking outreach programme, told The Wall Street Journal.

According to FEBRABAN (http://www.febraban.org.br), the Brazilian Banking Federation, the number of bank accounts in the country has tripled in the past decade. It has surged from 42 million in 1997, to 126 million by the end of 2008. That still leaves around 50 million Brazilians who do not have bank accounts.

It’s not just poverty that cuts many Brazilians off from banking services – there is also the problem of isolation.

Brazil is home to the largest portion of the vast Amazon rainforest (http://en.wikipedia.org/wiki/Amazon_Rainforest), whose population is spread out in isolated villages reachable only by boat. The capital of Amazonas state, Manaus, is the economic hub of the region but transport links only connect it to major cities and not the region’s many isolated villages.

A solution to both problems comes in the form of Bradesco bank’s Voyager III, a three-deck riverboat converted into a floating bank. Launched in November 2010, the white-and-blue 38 metre riverboat ventures up the Solimões River on a journey to 50 isolated communities in 11 municipalities.

“It was something never seen before in the world – a floating branch,” Nézio Vieira, a Bradesco bank manager in São Paulo, told Monocle magazine. “We are now present in 100 per cent of Brazil’s municipalities.”

Luzia Moraes is a former housewife and now the manager of the Voyager III’s floating bank. The bank offers savings and checking accounts, personal loans and direct deposits. Most of the customers are public servants, pensioners and the poor.

It is a simple operation: a red banner is hung in a cramped former storeroom on the boat. Sitting behind a desk, Moraes has just three tools to offer the full banking services: a laptop computer, a printer and an automated teller machine.

Enterprising and adventures, Moraes even uses canoes and rafts to reach out from the riverboat to even remoter villages.

“Before, there were cases where people would take 10 to 12 hours by boat to get to a bank. It wasn’t worth it,” Vieira said. “To be able to serve these river-dwellers you need to go to them. Today the Voyager goes there.”

The Voyager III has signed up more than 1,000 new account holders by touring the river. It heads off every two weeks from Manaus, reaching as far as a remote town on the border with Colombia and Peru, Tabatinga.

The boat’s computers communicate with a satellite, allowing 24-hour access to the bank’s servers so people can access accounts and apply for loans.

A regional lifeblood, the Voyager III also carries 500 tons of beans, chicken, bleach and other goods to sell on the 1,609 kilometre river journey. The boat can carry around 200 passengers for the trip.

“People don’t know what to think,” Moraes told The Wall Street Journal, “but it’s not hard to explain that a bank can make things easier.”

Published: May 2011

Resources

1) Kenya’s Equity Bank: By offering Kenya’s poor people savings accounts and microloans, Equity Bank has captured 50 percent of the Kenyan bank market. Website: http://www.equitybank.co.ke

2) Safaricom M-PESA: Mobile phone banking in Kenya is proving highly successful. Customers can deposit, transfer and withdraw money using their mobile phones. Website: http://www.safaricom.co.ke/index.php?id=123

https://davidsouthconsulting.org/2022/10/21/african-media-changing-to-reach-growing-middle-class/

https://davidsouthconsulting.org/2021/08/29/brazilian-design-for-new-urban-middle-class-world/

https://davidsouthconsulting.org/2022/10/20/global-souths-middle-class-is-increasing-prosperity/

https://davidsouthconsulting.org/2022/11/15/indonesian-middle-class-recycle-wealth-back-into-domestic-economy/

Development Challenges, South-South Solutions was launched as an e-newsletter in 2006 by UNDP’s South-South Cooperation Unit (now the United Nations Office for South-South Cooperation) based in New York, USA. It led on profiling the rise of the global South as an economic powerhouse and was one of the first regular publications to champion the global South’s innovators, entrepreneurs, and pioneers. It tracked the key trends that are now so profoundly reshaping how development is seen and done. This includes the rapid take-up of mobile phones and information technology in the global South (as profiled in the first issue of magazine Southern Innovator), the move to becoming a majority urban world, a growing global innovator culture, and the plethora of solutions being developed in the global South to tackle its problems and improve living conditions and boost human development. The success of the e-newsletter led to the launch of the magazine Southern Innovator.

https://davidsouthconsulting.org/2021/03/05/southern-innovator-issue-2/

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ORCID iD: https://orcid.org/0000-0001-5311-1052.

© David South Consulting 2023

UN Ukraine Web Development Experience | 2000

In November/December 2000 I worked in Kyiv/Kiev, Ukraine for the United Nations mission on the strategic re-launch of the mission website as a portal, whilst also advising the UN Resident Coordinator/UNDP Resident Representative Douglas Gardner on communications strategy. It was an extraordinary experience on many levels. It was a time when the Internet was fast evolving and required quick thinking and an ability to innovate; it was also a key moment in Ukraine’s history.

The dangers at the time for communicating on the Internet were starkly clear: on September 16, the Ukrainian journalist Georgy Gongadze was murdered. In 2013 Aleksei Pukach, former head of the surveillance department in the Ministry of Interior, was convicted of the murder.

According to Olena Nikolayenko in Youth Movements and Elections in Eastern Europe (Cambridge University Press, 2017), “Gongadze’s murder in September 2000 engendered the Ukraine without Kuchma Movement. The website Maidan (http://maidanua .org) was initially set up by civic activists to provide extensive coverage of the movement’s activities.”

But despite those dangers and clear threats from the government of the time, there was a flourishing and inventive Internet and digital economy. The magazine Internet UA (whose editor I enjoyed meeting) gave a great overview of the scene in Ukraine and its creativity. Just as now, the creation of Internet stars who can exploit the medium (in this case sexy videos: a very large online market today) was driving viewers and subscribers. But there was also a vibrant online news media, blogging, commerce and gaming presence as well.

Internet UA magazine: Sex sells and the sex industry has always had pioneers seeking new ways to get eyeballs for their content. The Internet from its early days has been driven by the search for nude pictures and sex videos. In this cover feature, “Internet + TV: Double Impact”. That content mix has become the foundation of websites such as Pornhub etc.

According to ain.ua, the Ukrainian digital economy today is ” … ‘local’ only just figuratively speaking. Ukrainian startups are initially focused on international markets. Product companies are included into international industry ratings. Outsourcing works with clients from all over the world. Global players enter Ukrainian market, opening R&D offices, acquiring and investing into local companies. There are no boundaries.”

A magazine feature on ‘Natasha’s’ Internet content offering.

It is easy to take digital freedoms for granted now but there was great resistance at the time and, unlike today, many governments were openly hostile to digital technology, online communications and e-commerce.

The UN itself was evolving and embracing the communications and design revolution being driven by digital change. This was the first “dot.com” boom, which had begun in 1997. I had played a key role in pioneering online content for Mongolia (1997-1999) and could bring this experience to Ukraine. In particular, I launched an award-winning web portal for the UN Mongolia mission in 1997 (www.un-mongolia.mn) and also the country’s first web magazine, Ger.

The UN Ukraine brief involved creating content that was accessible to users with low bandwidth, dial-up connections (few had mobile phones in 2000). I had been building new media experience throughout the 1990s, tracking the cable and satellite TV and mobile/Internet revolutions for the Financial Times as a journalist, as well as launching websites for various media clients.

The Terms of Reference for the UN/UNDP Ukraine assignment.

The UN/UNDP Ukraine website before launch as a portal.

The first iteration of the new UN Ukraine portal.

Key content created and launched on the UN Ukraine portal included critical information on the HIV/AIDS crisis in Ukraine, UN Ukraine’s first online magazine to explore perceptions of volunteering and NGOs in the post-communist period, and content preparing for the visit of the UN Secretary-General Kofi Annan, by showing how Ukraine was engaging with global development priorities, for example the eight Millennium Development Goals (MDGs), and bringing together UN agencies and entities into a cohesive web and “One UN” experience.

Bringing together UN agencies and entities into a cohesive web and “One UN” experience.

One highlight of this assignment was working with the “UN Chornobyl Programme” to develop its web content. This included visiting Pripyat (https://en.wikipedia.org/wiki/Pripyat),an abandoned city because of the Chernobyl Nuclear Power Plant disaster in 1986. I have visited many abandoned and “secret” cities and towns in the course of working with the United Nations but this particular visit had the added dimension of an environmental and human health disaster hanging over it (and as a former healthcare worker at Canada’s top cancer hospital and research institute, I couldn’t forget the impact of high radiation levels on the body).

UN Chornobyl Programme website in development, 2000.

The power of the Internet and the digital economy to engage people, especially the young, despite living in a country with significant political repression of free speech and even physical intimidation and murder, stuck with me. This work also contributed to laying the foundations for Ukraine’s growing freedoms and greater engagement with Europe.