Tag: blog

  • Illiterate Get Internet at Touch of a Button

    Illiterate Get Internet at Touch of a Button

    By David SouthDevelopment Challenges, South-South Solutions

    SOUTH-SOUTH CASE STUDY

    Quick access to information is crucial for development. The remarkable spread of information around the world via the internet has been one of the greatest achievements of the 21st century. The astounding take-up of mobile phones is another. For those who can afford it or get access to a computer and electricity, the new technology is a powerful tool for economic and social advancement. But what about people who are caught in the technology gap, or who are illiterate?

    What about those who have a mobile phone, but are too poor to own a computer – or live in a village without electricity? Or those who can’t read or write? In India, there are 42 million Internet users, 3.7 per cent of the population. But the country is also home to the largest number of illiterate people in the world: 304.11 million (Human Development Report).

    A unique solution in rural India is developing a way to connect the illiterate to the internet. The Open Mind Programme’s Question Box Project, opened its first Box in the village of Phoolpur in September 2007.

    The idea is brilliantly simple. An intercom-like white tin box with a phone inside is placed in a village’s public areas. Using the existing phone networks, the user just has to hit a simple button to get an operator at the other end. The operator sits in front of an internet-enabled computer. The user just asks their question, and the operator turns these questions into search queries. When the computer’s search engine gives back answers, the operator selects the best one and then replies in the user’s native language and in layman’s terms.

    The operator’s role goes beyond simply typing questions into Google – the operators use intelligent software that aggregates frequently asked questions (FAQs) to speed up time. FAQs include: school scores, job opportunities, football/cricket scores, and definitions and terms. Operators will also send emails for the users.

    The service also has a role to play for the literate who lack Internet access. Students once had to travel to get their exam results, but now they can just ask the Question Box.

    The Question Box operates in normal business hours for now. A second Question Box was put into operation at the beginning of 2008 in the village of Ethida, several hours’ drive from New Delhi, and there are plans to expand the Question Box to 30 units connected to 20 operators.

    At present, organizers are looking into raising revenue for the service by advertising and sponsorship. Operators are typically homeworkers and well-educated. Mostly female, their parents are happy to have them work from home.

    During this first phase, the project team analyzed the results and refined the structure of the service. They are also exploring viable business models to be able to take the service across India and keep it sustainable.

    Professor of Psychology Ritu Dangwal from the NIIT Institute, is in charge of working with the villagers to monitor the project. She is also involved in a start-up called Hole in the Wall, which provides internet kiosks to rural villagers. Dangwal’s research has starkly correlated the relationship between distance from a big city and decreasing quality of education, a graphic example of the damage done by being cut off from good information resources.

    The Question Box is based on an idea from Rose Shuman, a business and international development consultant. Shuman had become frustrated that with all the clever people and vast sums of money going into information technology, few were developing low-cost ways to take the power of computers to the people.

    “The best thing about this project is that it’s very tangible,” she told the Daily Telegraph newspaper. “It’s not a big infrastructure. You have a box you can see and touch, and a call log of every question.”

    Published: April 2008

    Resources

    • Photographs of the project launch and the Question Box: www.flickr.com
    Question Box in Southern Innovator Magazine.
    Creative Commons License

    This work is licensed under a
    Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

    ORCID iD: https://orcid.org/0000-0001-5311-1052.

    © David South Consulting 2022

  • Development Challenges, South-South Solutions Newsletter

    Development Challenges, South-South Solutions Newsletter

    By David SouthDevelopment Challenges, South-South Solutions

    The original southerninnovator.org website launched in 2011, in tandem with the first issue of Southern Innovator Magazine, and ranked midway in the top 10 million most popular websites in the world. Its content has been cited in books, scholarship and strategic plans.

    ISSN 2227-3905

    Development Challenges, South-South Solutions is the monthly e-newsletter for the United Nations Office for South-South Cooperation in UNDP (formerly the United Nations Development Programme’s South-South Cooperation Unit). I research and write all stories (since January 2007). You can view the original website here. The stories are in English, French and Spanish.

    The original WordPress website for Development Challenges, South-South Solutions (southsouthnews.wordpress.com). It was launched in 2006 and eventually became southerninnovator.org in 2011. The magazine Southern Innovator was also launched in New York in 2011.
    The newsletter archive on the website for UNDP’s Special Unit for South-South Cooperation circa 2011 (including issues in English, French and Spanish). 2011 was an important year as the e-newsletter Development Challenges, South-South Solutions scaled into a dedicated web archive, http://southerninnovator.org, a sister magazine, Southern Innovator (https://unsouthsouth.org/2014/12/25/southern-innovator-magazine/), and pollinated its content across multiple platforms, capitalising on the platform and social media explosion of the time.

    Here is a good background article on the rise of South-South cooperation, how it is altering global trade and power relationships, and what the future holds: South-South Cooperation Defies the North. And here is some historical background from Wikipedia: South-South Cooperation.

    Development Challenges, South-South Solutions reaches a global audience of influential decision-makers on the frontlines of international development in the South. More than 2,000 subscribers read the newsletter every month (academic institutions, UN agencies, private sector companies, UNDP Country Offices, financial institutions including the IMF and World Bank, inter-governmental organisations, UNDP knowledge networks around the world, and all South-South focal points in West Africa).

    Remember to think of Development Challenges, South-South Solutions when you have a Southern innovation to share with the world. You can read our archive of stories online here: http://ssc.undp.org/index.php?id=66

    From Special Unit for South-South Cooperation: 2008 Reflections: “As part of the strategy to foster South‐South cooperation within and across regions, the Division has continued to invigorate and re‐enforce a South‐South cooperation focal point system. These efforts included the publication and distribution of a monthly e‐newsletter, Development Challenges: South-South Solutions, which presents a briefing for South‐South focal points, Southern academics and development professionals on practical solutions to development challenges found throughout the South. Over the course of 2008, twelve e‐newsletters were released via e‐mail and published on the website of the Special Unit.”

    What are people saying about Development Challenges, South-South Solutions? Read some comments here.

    Contact me by email about the newsletter here: developmentchallenges@googlemail.com.

    Contact me by email about the new global magazine Southern Innovator here: southerninnovator@yahoo.co.uk

    July 2014 issue of Development Challenges, South-South Solutions: The last issue is available online for download. Support the e-newsletter for 2017: we are seeking additional funding so we can improve the reader experience and frequency of the e-newsletter. Since first launching in 2006, we often heard from readers how they valued the stories in the e-newsletter and how it has helped in raising the profile of innovators across the global South (“Congratulations on another great newsletter that’s packed with fascinating information! I really enjoy getting it each month.”). Additional resources would enable us to improve the way readers can access and receive the e-newsletter, enable the e-newsletter’s contributors to travel and report on developments, and allow us to offer daily and weekly updates and a wider range of resources online and on mobile platforms. Additional funds help in maintaining the quality of the e-newsletter, something that has been appreciated by readers (“Great economic and business reporting! Very helpful for us.” Africa Renewal). It will also allow the e-newsletter to spin-off quality resources for innovators, such as the influential magazine Southern Innovator. Contact the United Nations Office for South-South Cooperation if you wish to support the e-newsletter for 2017: UNOSSC.

    “What a tremendous magazine your team has produced! It’s a terrific tour de force of what is interesting, cutting edge and relevant in the global mobile/ICT space… This is great, engaging, relevant and topical stuff.” Rose Shuman, Founder & CEO, Open Mind and Question Box, Santa Monica, CA, U.S.A.

    “Great economic and business reporting! Very helpful for us.” Africa Renewal, Africa Section, Strategic Communications Division, United Nations Department of Public Information

    “The reviewer observed that, although the Policy and UN Coordination Unit had produced all of the reports requested by intergovernmental bodies, especially for the High-level Committee, it had not been able to produce many of the publications (evidence-based analytical reports) that had previously been within its purview. Such publications included Southern Innovator magazine and the monthly e-newsletter “Development Challenges, South-South Solutions”. In the case of Southern Innovator, one issue (No. 5 on waste and recycling) was published during the four-year period of the framework but did not have wide online distribution, and issue No. 6 was awaiting funds for publication. The e-newsletter was last issued in July 2014 even though the reviewer found it a good way to communicate with focal points at the national and inter-agency levels. In fact, the shortage of funds for those knowledge products was the main reason that they had ceased being produced during the evaluation period.”  Final evaluation of the performance of the United Nations Office for South-South Cooperation  under its strategic framework, 2014-2017, in light of the adoption of the 2030 Agenda for Sustainable Development

    Note: Unfortunately, the reason for “the shortage of funds” was down to suspension of funding to the UNOSSC in 2015 and 2016 pending two internal UN audit investigations after arrests made in 2015 by the Federal Bureau of Investigation (FBI) revealed a bribery and money laundering network targeting the United Nations via various NGOs, including the UN-based news organisation South-South News. The case eventually made its way to the Supreme Court of the United States.

    Back Issues

    Development Challenges, South-South Solutions Newsletter | 2011-2014

    2014

    Development Challenges, South-South Solutions Newsletter | 2007-2010

    2013

    https://www.slideshare.net/DavidSouth1/development-challenges-july-2013-issue

    2012

    https://www.slideshare.net/DavidSouth1/development-challenges-july-2012-issue

    2011

    https://www.slideshare.net/DavidSouth1/development-challengessouthsouthsolutionsdecember2011issue

    2010

    2009

    2008

    https://www.slideshare.net/DavidSouth1/development-challenges-may-2008-issue

    2007

    “Beautiful, inspiring magazine from UNDP on South-South innovation. Heart is pumping adrenaline and admiration just reading it.”

    This work is licensed under a Creative Commons Attribution 4.0 International License.

    ORCID iD: https://orcid.org/0000-0001-5311-1052.

    © David South Consulting 2025

  • UNRISD Blog

    UNRISD Blog

    A Report from the UN Conference on the Social and Political Dimensions of the Global Crisis: Implications for Developing Countries (12-13 November 2009)

    Organised by the United Nations Research Institute for Social Development (UNRISD), Geneva, Switzerland. Held at the Palais des Nations.

    Just as this chart showed at the time of the Global Financial Crisis, the countries in “The Ring of Fire” have experienced exceptional turbulence and turmoil in the years after the crisis. For example, the UK has had austerity budgets, a no-growth economy, Brexit and the ‘shock therapy’ of the COVID-19 pandemic. The US, on the other hand, has clashed with its allies, seen a new cold war emerge with rivals China and Russia, and experienced significant domestic unrest, culminating in the storming of its seat of Government, the Capitol.
    Just as now (2021) 2009 was a year in which the questions revolved around receiving a vaccine (for H1N1) and how best to affirm a person’s identity and citizenship. Photo: David South
    Iceland saw its banking system collapse during the Global Financial Crisis, sparking demonstrations (October 2008-2011) and the “Pots and Pans Revolution”. Photo: David South

    A conference in Geneva struck a pessimistic note on the current global financial crisis and any hope for a new social and economic order. The conference asked “whether current policy reforms are conducive to a transformative social change or if they only reproduce the status quo.”

    A March 2009 IMF report on the downturn’s affect on the Global South and developing countries found that “fluctuating commodity prices, high fuel costs, the rise in food prices in addition to a decrease in remittances, foreign direct investment and aid flow could mean an increase in the financing needs of low-income countries by at least US $25 billion.”

    The presenters at the conference painted a picture of a robust neo-liberal economic order that is already in the process of dusting itself off from the crisis and restoring its dominance.

    Bob Jessop, from the University of Lancaster, captured the paralysis of opposition to the neo-liberal order by saying “They are busy doing it and we are busy talking about it.”

    To paraphrase philosopher Friedrich Nietzsche, that which does not kill us makes us stronger. Neo-liberalism may in fact be strengthened by the crisis, according to presenters. It will evolve and take on new forms, they argued.

    The world’s business elites have an enormous capacity to re-shape the rules of the economic game back in their favour. While the massive state support to the banking sector had led some to believe governments were restoring faith in public investments, in fact state support is seen as “timely, targeted and temporary.”

    When asked about the future as the crisis passes and countries come out of recession, the presenters believed this was a short-term recovery, and that far worse economic crises would be coming in the next five to 10 years.

    Andrew Martin Fischer, from the Institute for Social Studies at Erasmus University, believes the harmful effects of the bailouts will be pushed to the periphery over the next five to 10 years, harming the poor. He also believes a major financial crisis is brewing in China. He called ‘China the fault line in the future.’

    The powerful, he pointed out, displaced the costs of their mistakes onto other people. Proponents of different approaches had missed the moment because they were not able to present off-the-shelf strategies that could be deployed in a crisis on short notice. Thus, they had left the field open to neo-liberal solutions.

    The global crisis in the short-term has not been worse because of unprecedented global cooperation. Keynsian measures have been used to solve the crisis, but are also used to preserve Wall Street. Also, the enormous contribution of growth in China and India means there are other sources of wealth in the world than just the North.

    Getting back to normal should not be what we are doing, the panellists concluded at the conference’s final session. Governments should look at new opportunities for social policy. The panellists were disturbed that the International Monetary Fund (IMF) is seen as part of the solution. This means deep cuts in public expenditure are coming. There will not be a trickle down of wealth and the imbalances from before the crisis will remain. In short, the system was not working before the crisis.

    Some policy suggestions put forward included: rural income guarantees, managed migration to support development goals, making a gender perspective critical to development. Governments should take a preventive approach to tackle future crises. Unfortunately, it now seems no money is left to address these problems. Yet business as usual is not an option with so many inequalities and imbalances.

    “This conference on the social and political consequences of crisis is a critical subject for debate at this juncture,” said UNRISD’s director, Dr. Sarah Cook. “We are now at a point where many countries, particularly in the North, are emerging out of the severe shock of immediate crisis. Discussions of alternative policies and institutional arrangements at national and global levels may become less urgent; the status quo is reasserting itself and the space for ideas and policies that offer the possibilities of more stable, sustainable and equitable development will quickly shrink.”

    Session 1: Impacts, Coping Strategies and Livelihoods

    Session 2: Social Policy: Country and Regional Perspectives

    Session 3: Social Policy: Global Perspective

    Session 4: Political Economy Dimensions of Crisis

    Southern Innovator Magazine was developed from 2008-2010 in London, New York and Iceland by the United Nations in response to the Global Financial Crisis and was launched in 2011.

    Business Insider has reproduced a fascinating presentation about the crisis put together by the French bank, Societe Generale (SocGen). The presentation can be found here: http://www.businessinsider.com/socgen-prepare-yourself-for-the-worst-case-scenario-2009-11#first-it-starts-with-sky-high-public-debt-1

    From 1997 to 1999, I worked as the head of communications for the United Nations mission in Mongolia. The country was already experiencing a severe economic crisis as a result of its transition to free markets and democracy from the Soviet economic system. The scale of the economic collapse following the fall of communism was described at the time as the worst peacetime, post-WWII economic collapse. On top of this challenge, the Asian economic crisis erupted.

    You can read the Mongolia Update 1998 book I wrote here: http://www.scribd.com/doc/20864541/Mongolia-Update-1998-Book. It shows how chaotic events are in the middle of a major crisis. Some of the key lessons we learned during this time include: 1) transparency: trust was critical and all our work was done under the full glare of public and media scrutiny, 2) action: with our existing budgets we made sure to keep doing and spending to hire people, 3) strategy: to encourage the growth of businesses and innovation, in particular the take-up of new information technologies.

    This work is licensed under a Creative Commons Attribution 4.0 International License.

    ORCID iD: https://orcid.org/0000-0001-5311-1052.

    © David South Consulting 2021